Using Clarify for Customer Support

Posted by Jonathan DeVore

Customer support now includes creating a knowledge base full of self-help tutorials. Not only does it save your company money (fewer support reps), but it's actually what customers want.

To write self-help tutorials, you can use a combination of screen capture apps, mark up tools, and an editor - or you can just use Clarify.

Below is a video showing you how to write a self-help article in Clarify, publishing it to your Dropbox account, and then putting it into a knowledge base (the example is for Zendesk, but it the method will work for any customer support software).

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Topics: Clarify