Although Clarify is a simple application for organizing screenshots, it can be used to help you do so many things. Whether it's sending a bug report, answering a customer's question, or writing internal documentation, Clarify can help you articulate your communications so you're always understood the first time.

Learn Clarify basics

Here is a short video explaining a basic workflow for capturing images, marking them up, creating a document, and sharing it with others.

 Going a little more in-depth

Our good friend, Allison Sheridan (over at NosillaCast) recorded the tutorial, and it was made available on ScreenCasts Online. We got a hold of the video so you can learn all about using Clarify to create how-to tutorials, and get what's in your head down on paper (er... on the computer).

Using Clarify for Customer Support

Have you ever been asked by a customer, "How do I ...?"

Instead of calling them on the phone, doing a screenshare, or sending them emails back and forth, you can use Clarify to show them step-by-step what to do. Here's a short tutorial demonstrating how to use Clarify to write an answer, and then put the content into a help desk knowledge base article (in the example, I use Zendesk - but you can use any knowledge base).

Using Clarify for Internal Documentation

Using Clarify to help you create internal documentation isn't as straight forward as using it for customer support - we have found that most people struggle with knowing what to actually document. 

You may write a few job aids here and there, but we have discovered that after a while, if you don't have a plan, you just stop writing documentation. So this video is to help you see how Clarify fits in with writing internal documentation, and how you can write great job aids for your internal users.

Using Clarify with Contractors and Assistants

The E-Myth popularized the concept of working on your business and not in your business. Then The 4-Hour Workweek gave everybody a little more direction about how to outsource operations to assistants and employees who do work you don't want to do (or can't do, or don't have time to do).

However, one of the biggest challenges business owners and managers face when trying to delegate work is effectively teaching contractors, employees, and assistants how to do their job. That's where Clarify can help.

As long as you know the main tasks that need to be done, you can use Clarify to write down how to do the task. In this video, I show you how to use Clarify to improve your delegation efforts.